1. General provisions
1.1. This Policy forms an integral part of the Public Offer of KDKONSALT LLC and sets out the grounds, deadlines and procedure for cancelling Orders and refunding funds paid by Visa and Mastercard cards or against an invoice.
1.2. The Customer may cancel a Service at any time, subject to paying the Contractor for the part of the Service actually provided.
2. Grounds for a refund
Funds are refunded to the Customer in the following cases:
- the Customer cancels the Service before work starts — 100% refund;
- the Customer cancels the Service while it is being provided — refund minus the cost of the part provided (section 3);
- the Service has defects caused by the Contractor that are not fixed within a reasonable time — proportionate price reduction or refund;
- the Contractor cannot provide the Service or, through its own fault, misses the deadline by more than 10 (ten) business days — 100% refund;
- a double charge, a wrong amount or payment for a non-existent Order — full refund of the overpaid amount.
3. Refund amount
3.1. If the Contractor has not yet started providing the Service, the payment is refunded in full (100%).
3.2. After work starts, the amount paid is refunded minus the cost of the part of the Service actually provided, as confirmed by the materials delivered or the Contractor’s report.
3.3. For project Services, the provided part is calculated in proportion to the completed stages agreed in the Assignment; for hourly Services, by the hours actually worked.
4. Consultations
4.1. If a consultation is cancelled or rescheduled at least 24 hours in advance, the Customer may reschedule it free of charge or receive a full refund.
4.2. If it is cancelled less than 24 hours in advance, one free rescheduling is provided. A consultation that has taken place is considered a provided Service.
5. Subscription services
The Customer may cancel monthly advisory support at any time. Paid months that have not started are refunded in full. The current month is refunded if no work has been performed in it.
6. Deadlines for refund requests
- cancelling a Service — at any time before the result is accepted;
- quality claims — within 5 (five) business days after the result is delivered (the acceptance period);
- cancelling a consultation — at least 24 hours before the scheduled time;
- erroneous or double payments — within 30 (thirty) calendar days of the payment date.
7. How to request a refund
7.1. Send a request to kuznec9870@gmail.com with the subject “Refund” and include:
- your full name and phone number;
- the order or invoice number, payment date and amount;
- the last 4 digits of the card used for payment;
- the reason for the refund.
7.2. The Contractor reviews the request within 5 (five) business days and informs the Customer of the decision by e-mail.
7.3. Refunds are made to the same bank card used for payment within 10 (ten) business days of the decision. The time for funds to appear on the card depends on the issuing bank and may take up to 30 calendar days.
7.4. Card payments are not refunded in cash. Invoice payments are refunded to the payer’s bank account.
7.5. The Contractor does not charge any fee for refunds.
8. Contacts
For cancellations and refunds: kuznec9870@gmail.com, +996 771 04 88 73 (Mon–Fri, 9:00–18:00).
This English version is provided for convenience. In case of discrepancy, the Russian version prevails.
Company details
- Full legal name
- Limited Liability Company “KDKONSALT” (ОсОО «КДКОНСАЛТ»)
- Short name
- KDKONSALT LLC
- Director
- Director Dmitry Yuryevich Kuznetsov
- TIN (INN)
- 00110202610642
- OKPO code
- 35314672
- Registration number
- 334765-3301-ООО
- Registration date
- 01.10.2026
- Registered address
- 47 Tselinnaya St., Leninsky District, Bishkek, Kyrgyz Republic
- Principal activity (GKED)
- 70.22.0 — Business and other management consultancy activities
- Phone
- +996 771 04 88 73
- kuznec9870@gmail.com
- Website
- kdkonsalt.com, kdkonsalt.org, kdkonsalt.info, kdkonsalt.online